Frequently asked questions

In our online shop you can easily explore the extensive range of our vintage segment and also purchase it directly. If you would like to appraise our watches and jewelery before you buy them, we look forward to your visit to our shop in Fürth.

In our webshop you can pay in advance by bank transfer. In our shop in Fürth we accept cash, credit cards and EC cards. Please note the daily limit for your electronic cards. If necessary, you can have the limit increased accordingly by your bank.
For alternative payment options, simply contact us at vintage@kuhnle.de

We ship your order accordingly insured by UPS, FedEx or DHL. From the time the order is made available and after it has been handed over to the parcel service, it usually takes 1-2 working days for the shipment to reach you. We will inform you about the shipment by e-mail and send you the shipment data for tracking. Please make sure that you are personally present at the time of delivery to be able to receive the package. Shipping is currently only possible within Germany and the EU. If you would like shipping outside the EU, please contact us at: vintage@kuhnle.de

If you are not satisfied with the delivered goods or do not want to keep them for other reasons, you can cancel your purchase at any time within a period of 14 days by contacting us in writing. We will then be happy to send you all the return documents so that you can send the watch or jewelery back to us with insured value. You will then be refunded your purchase amount after the incoming inspection in our workshop.

With Kuhnle Vintage you are always on the safe side. We guarantee that every item sold at Kuhnle Vintage has been personally checked and verified by our experts in our in-house master workshop according to our rating system.

Optical condition

0: New condition, unworn, some still foiled

1: Hardly/minimal signs of wear

2: Slight to normal signs of wear

3: Normal signs of wear plus some deeper scratches that do not completely disappear with polishing

4: Normal to clear signs of wear plus many deeper scratches that do not disappear completely even after polishing

5: Strong signs of wear but still without impairment of function, strap worn out

6: Heaviest signs of wear, some of which cause malfunctions (e.g. rotating bezel stuck), strap worn out (risk of loss)

 

Technical condition

0: Manufacturer's warranty still running

1: New condition or newly revised

2: Fully functional, but the watch has been running for a few years since purchase or last revision

3: Functional but with rate deviations, no longer full power reserve, revision advisable but not yet urgently necessary

4: Revision necessary. Partial failures possible (e.g. automatic winding no longer functional, quick date adjustment no longer functional)

5: Revision urgently required. Partial repair pointless, no longer functional, possibly slight rust. Defects can still be corrected by revision

6: Irreparable condition, spare parts no longer available, possibly severe rust, economic total loss.

 

 

We would be happy to customize your band when you pick it up personally at our shop in Fürth. Alternatively, you can give us your wrist size when placing your order. Our watchmakers will then adjust the bracelet to your desired size before shipping.

CPO is the abbreviation for "certified pre-owned". These are pre-owned watches that have been tested and certified for authenticity and function by our experienced watchmakers in our in-house master workshop.